39jili Privacy Policy – How Your Data Is Protected

At 39jili, protecting the personal information of our players in the Philippines is a responsibility we take seriously. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the rights you have over your own information. By creating an account or using any part of the platform, you acknowledge that you have read and understood this policy. We encourage you to review this page periodically, as it may be updated to reflect changes in our practices or applicable Philippine law. If you have any questions about how your data is handled, the FAQ page is a helpful starting point.

Information We Collect

When you register and use 39jili, we collect certain personal information that is necessary to operate your account and provide our services. This includes your full name, date of birth, contact details such as your email address and mobile number, and your preferred payment method details for PHP transactions. We also collect technical data automatically when you access the platform, including your device type, browser information, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players across the Philippines. We do not collect more information than is reasonably necessary for these purposes, and we do not sell your personal data to third parties.

How We Use Your Information

The personal information we hold is used primarily to manage your account, process PHP deposits and withdrawals, verify your identity in line with responsible gaming requirements, and provide customer support. We may also use your contact details to send you important account-related notifications, such as transaction confirmations or security alerts — these communications are necessary for the operation of your account and cannot be opted out of entirely. Where you have given consent, we may send you updates about platform features or promotions relevant to players in the Philippines. You can manage your communication preferences at any time by contacting our support team through the details available on the FAQ page. We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.

Data Sharing and Third Parties

39jili does not sell, rent, or trade your personal information to external marketing companies or unrelated third parties. We may share limited data with trusted service providers who assist us in operating the platform — for example, payment processors that handle PHP transactions or identity verification partners — but these providers are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose information where required by Philippine law, a court order, or a regulatory authority. In all such cases, we disclose only the minimum information necessary to comply with the legal obligation. Any third-party service providers we work with are selected carefully and are held to data protection standards consistent with this policy.

Data Retention and Security

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine regulations governing online gaming platforms. Once data is no longer needed, it is securely deleted or anonymised. We use industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or misuse — including encrypted connections, accesscontrols, and regular security reviews. While no online system can guarantee absolute security, we are committed to maintaining robust protections for all player data on the 39jili platform. If you suspect any unauthorised access to your account, please contact our support team immediately and change your password without delay.

Your Rights as a Player

As a player based in the Philippines, you have the right to request access to the personal information we hold about you, to ask for corrections if any details are inaccurate, and to request deletion of your data where it is no longer required for a legitimate purpose. You may also request that we restrict how we process your data in certain circumstances, or object to processing that is based on our legitimate interests. To exercise any of these rights, please reach out to our support team using the contact details listed in the footer of this page. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable Philippine law. Please note that some requests may be subject to legal or regulatory limitations that prevent us from fulfilling them in full.

Cookies and Tracking

The 39jili platform uses cookies and similar technologies to keep your session active, remember your preferences, and help us understand how players navigate the site so we can improve it. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us identify which features are most useful to players in the Philippines, but these are only used in aggregate and do not identify you personally. You can manage cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to log in or use certain platform features. By continuing to use the platform after being informed of our cookie practices, you consent to their use as described in this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulations in the Philippines. When material changes are made, the revised policy will be published on this page with an updated effective date. We encourage you to check this page periodically so you remain informed about how your information is being protected. Continued use of the platform after any update constitutes your acceptance of the revised policy. If you have concerns about any changes, you are welcome to contact our support team or visit the FAQ page for guidance.